E-commerce is one of the most prominent and flourishing sectors today with emerging market trends. If we believe the stats, it is expected to reach $4.5 trillion by 2021. And experts also predict that more than 90% of purchases will be made through e-commerce platforms within the next few years.
The paradigm shift in the e-commerce sector is largely possible due to the adoption of innovative practices to engage more customers. The new technologies have allowed e-commerce automation enabling improved customer services and streamlining the business operations.
One of the technology trends that has helped business organizations to embark upon their digital transformation journey is Robotic Process Automation.
Robotic Process Automation is a combination of twin technologies that includes Artificial Intelligence (AI) and Machine Learning (ML). Both these technologies simplify the handling of large volumes of repeatable tasks, which were performed by humans.
Robotic Process Automation also consists of software robots or bots, which serves as a human worker. It can log into the application, enter the data, make the calculations, and log out after completing the task.
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Automating the Business Process
Robotic Process Automation aims to automate a business process eliminating the need to employ a human operator to carry out day-to-day tasks. It means that technology can independently process the required tasks.
For example, Robotic Process Automation helps in filling out the customer’s profiles with available data. The software robot also automates the micro-process of the company so that the employees can focus on more important aspects that deserve more attention and deep analysis.
The integration of robotic process automation with an e-commerce platform allows you to save more time and resources. It also minimizes the possible number of errors. The automation process directly influences the customer experience, which in turn is a positive indication for search engine optimization. It can lead to improved sales, thus generating more traffic.
Therefore, considering the benefits that RPA offers in automating the e-commerce platform, it’s time to implement it on a serious note. Also, it’s important to choose an advanced e-commerce development platform such as Magento, which can easily turn complex applications into a simple selling forum combined with RPA.
Offers a Seamless ERP Management
The Enterprise Resource Planning or ERP is an advanced business management software, which is used to carry out a series of functions. However, RPA-based ERP software has helped a great deal in automating the inventory management system.
Whether you have to keep a track record of changing price tags, monitor the billing, keep a record of employee performance and managing vacancies, or generate reports, the robotic process automation along with ERP will simplify every task and reduce all human efforts.
You can integrate the RPA-based ERP inventory management at the warehouse and the sales at the Point of Sale (POS) to make sure that you can never run out of resources in your organization.
Offering Personalized Experience to Customers
Customers love getting personal attention. They are even ready to offer their personal information so as to get a more personalized product. Robotic Process Automation enhances this experience to promote conversions.
The automation begins right when the customer starts searching for a product or information. You can use autocomplete for site search, which reduces the efforts of the users.
The automated search feature makes the e-commerce platform intelligent to send smart suggestions reflecting the site’s search data and recommend the most likely products first.
Even the checkout process and order placing get streamlined with just a few taps. You can work on increasing customer loyalty by sending automatic notifications regarding the order and gathering important feedback after the order has been received.
Logistics and Supply Chain Management
If you want to improve your sales and boost the profit of e-commerce, then paying attention to logistics and supply chain management is quite crucial. You need to keep an eye on the transportation of the goods from suppliers to consumers, and also check the shipment details so that goods are delivered on time.
You need to establish an effective communication process for making your supply chain management successful. It is where the robotic automation process will come into play. The technology helps you to send automatic emails for facilitating improved communication between the consumers, suppliers, and distributors. The customer receives spontaneous emails when the order is booked, shipped, and delivered.
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Consumer Behavior Analysis
Robotic Process Automation can prove to be a worthy asset in understanding consumer behavior analysis and marketing campaigns to make faster decisions. In addition, it helps digital marketers analyze their current position and also decide the future course of the action. It brings more clarity to your campaign goals and identifying the right channels to target the audience.
The biggest advantage of RPA is that all the previously performed tasks will be completed without any manual effort. Also, if you are planning your strategies based on analysis, RPA will play a supportive role in measuring the effectiveness of the strategies.
RPA will also prove effective if you are planning to launch new products and drive trade promotions to get the right consumer behavior analysis.
Concluding the Discussion
The e-commerce industry has already implemented the various facets of digital transformation and now the robotic process automation has eliminated the need for employing manual labor. It has also reduced human errors to a great extent, thus saving both time and money. So, unlock the potential of RPA to automate your workforce and enhance productivity.